Cancellation Policies

To confirm your reservation, a 30% deposit of the total tour price is required, and the balance will be paid 60 days prior departure. Your deposit can be made in our bank account in the United States or you can make a wire transfer to our account in Ecuador. (Notice that a bank fee will be charged in case of wire transfer). Cancellations received at anytime after the payment is received are subject to forfeiture of 100% of the payment amount. “No-shows” for any reason are subject to a 100% cancellation fee. These conditions are strictly enforced

CANCELLATION POLICY: Deposits plus any other charges imposed by our suppliers at the time of cancellation will be forfeited if cancellations are made by passengers(s) after the initial deposits are received and reservations are processed. Exclusive Ecuador must receive all cancelations in writing in a separate letter attached to an email, with a proper signature and documents that explain the reason of such cancelation. Cancellation charges are:

• 120 + days prior, 15% of total invoice
• 120 - 91 days prior to departure, 25% of total invoice
• 90 or less days prior to departure, 100% of total invoice

In addition to the above, you will be liable for any non-refundable deposits paid to suppliers on your behalf. There is no refund for partially completed tour or unused services of any kind and Exclusive Ecuador reserves the right to use the unused or cancelled spaces at our discretion and convenience.

Please note that we need to have all your personal information and final itinerary approved 60 days before your arrival. Any new changes to your itinerary within this period will have a service charge of $250.00 per person.

TRIP CANCELLATION AND PERSONAL COVERAGE INSURANCE IS HIGHLY RECOMMENDED.

You must ensure that all your travel documents, passport, visas, vaccination certificates, currency and traveler’s checks, are in order. EE is able to give general advice on these matters, but can not be held responsible for any information not stated in writing as indicated. Please let us know if you request special diet or facilities for disabled. EQT reserves the right to charge for all out of pocket expenses incurred, in complying with clients needs.

Please bring all diving logs and any documentation showing proof of all open water dives. The Dive-master on the vessel will evaluate the passengers' diving performance and at his discretion decide whether a passenger can dive at a specific dive site. Galapagos diving is for very experienced divers only, due to the strong currents, surges and cold waters.